Complaints and Dispute Resolution
NEWTON + CO is licensed under the Real Estate Agents Act (REAA) 2008 and operates under the REAA Code of Professional Conduct and Client Care obligations. We want you to be satisfied with the service you receive and if for any reason you are not, then please let us know as we will work with you to remedy the situation.
Our Complaints Procedure
Our complaints procedure follows the guidelines set out in Rule 10 of the REAA (Professional Conduct and Client Care Rules) 2008.
If you have a complaint, we encourage you to first discuss the issue with the Agent or staff member you have been dealing with. Should this does not resolve the issue, then please contact the office and ask to speak to one of our Directors.
Additionally, you can submit feedback in writing below or contact us on 0800 34 44 44.
Remember: You do not have to use our complaints and resolution procedure. You may make a complaint directly to the Real Estate Agents Authority at any time. You can make a complaint to the Real Estate Agents Authority even if you choose to also use our procedures.
The Real Estate Agents Authority
c/- PO Box 25-371
Phone 0800 for REAA or 0800 367 7322